Important Aspects of Website Design

We believe you don’t start the design of a new or revised website by sitting down with the designer and coder of the website. Rather, we recommend you review the approaches, ideas, processes and other methods listed below to determine if they apply to your situation.

Think about your audience. Are they looking for immediate answers and solutions? We bet they are. Most likely these visitors to your website are very much like you. Chances are you use the Internet more than other types of media to search for information. If a web page doesn’t “grab your interest” within 8 - 10 seconds after landing on it… you move on!

As a “first step” we suggest that you start by reviewing the questions listed below. We are convinced that once you get to the last question… you will have a list of action items identified that will greatly improve the productivity of your current website. The success or failure of the site and/or business may very well depend upon the decisions you make after reading these questions.

What Do You Know About Your Clients and Prospects State of Mind?

When visitors land on your website, they have very little time to read what you say. They have a need for information or a product and don’t want to listen or read verbose descriptions and comments. You have about 8 seconds to engage them and get them to take action. Do most visitors land on your website wanting:

1) information,
2) a “quick fix”,
3) a bargain,
4) a large selection,
5) or a telephone call, etc.?

It is imperative to know the answers to these and many other questions BEFORE you design the pages within your website.

Do You Make Website Visitors Feel You Can Satisfy Their Wants and Needs?

Landing on any page within your website [especially the Homepage] must make the visitor know that you understand their needs, business, wants, and desires. The more you put yourself into the “mindset” of the website visitor, the better chance you have of converting their visit into something you want to happen i.e. buy, complete a contact us form, bookmark the page, pick up the phone and call you or any other method of measurable conversion.

What Approach Do You Take When Developing Pages Within Your Website?

What do you think you would want from your website if you were the prospective visitor or client? Assume you don’t know as much information as you want in order to make an informed decision. Talk to these visitors in a language they will understand. If visitors want more insight or information, tell them to click on the more info link or give you a call. They will follow your direction ONLY if you have built some level of trust or understanding.

What are You “Selling” to the Website Visitor?

Are you focused on telling them about your product or service or are you making them understand that choosing your firm will deliver that special feeling they are seeking by making the purchase? Are you sure that you made the visitor know that you understand their needs, wants, problems, etc.? What techniques did you implement to get your points across?

How are You Going to Get the Visitor to Stop and Think About Your Service or Product?

Remember… they are ready to pass by your website in a blink of an eye. What are you going to do to engage them? The answer you come up with will be critical to the success you have in gaining their confidence enough to buy or call you. Make sure what you say is NOT the same old thing they are used to seeing or reading on other websites. Be boring and you lose! Address the issues that appeal to the visitor and they WILL STOP! This is hard work… but worth the effort.

What Kind of “Call to Action” Statements are You Placing on Your Website?

Turning a visitor into a prospect or client is one of the most critical actions of your website. How will you engage them? Once they know that you understand their needs and wants, they are more inclined to follow your CTA direction. Call to Action statements are critical to the success of any website’s conversion. Guide them in a manner that is more telling, rather than selling. Don’t be afraid to be assertive.

How Does Your Website Address the “Who Are We” Issue?

Again, it is about making the website visitor feel confident that they are choosing a reputable firm or organization with which to do business. They need to read about your success. This can be done by exhibiting your affiliation with associations, awards won, satisfied client statements, client success stories, examples of your work, etc. Show them you are a “player” in your industry.

Are You Prepared to Answer: “What Makes You Different”?

What have clients and prospects said about you and your company? Have they applauded you for your approach to doing business? Did they say you made them feel like you understood their needs and wants? Think back to the reasons clients buy from you. How did you meet their needs and wants? Give your prospective clients reasons to do business with your firm.

A final thought…

Make it your primary goal to understand the potential client. Look at your website through that client’s perspective. Who are they? What makes them different? What do they individually want and need? Be informative… do more telling than selling. They will “get it” and appreciate that you have made them an educated buyer. Finally, tell them what you want them to do next. Get them to take the first step and be ready to deliver on the expectations you have set throughout your website!

Finally, be sure to hire Internet marketing professionals to do the job if you don’t have the capabilities in-house. Too much is at stake to leave this part of your business to chance! We are pleased to provide you the insightful comments contained herein.

About The Author
We have 11 years of Internet marketing experience re building successful website promotíon programs and meeting the challenges of appealing to today’s Internet visitor in the current economic environment. Call us at 631-423-0815 for further discussion on how we might be able to assist you and your team or to review the Full list of PDF documents on Internet Marketing and Conversion techniques. InternetConsultingAndCoaching.com

What your website is missing

“My mechanic told me, ‘He couldn’t repair my brakes, so he made my horn louder.’” - Comedian, Steven Wright

We all want our websites to be more effective, and if you’re like most business people you are constantly searching the Web for anything that will help. What you find is a cabal of experts armed with statistics, analysis, charts and graphs all pointing to how they can get you high-up on the search engines and drive more traffíc to your site. The problem is that like Steven Wright’s mechanic these guys are adjusting your horn when it’s your brakes that need fixing.

There is little point in attracting more visitors to your site if your site has little of interest to say. Even if your site is jammed packed with useful products, services and solutions if it doesn’t connect with your audience, they won’t ever invest the time necessary for you to make your case.

When websites fail it’s most often because they do not function effectively as your primary communication tool. The Web is overcrowded with options and unless you’re prepared to deliver a compelling differentiating presentation you will be quickly dismissed as irrelevant. Let’s face it; business is tough, probably tougher than it’s ever been before.

Something is Missing

You’ve done all the technical tweaks and responded to all the research and analytics. You’re blogging, micro-blogging, social networking, and search optimizing, but still something is not quite right, something is missing. What’s the missing ingredient? You know it’s out there, but you can’t for the life of you figure out what it is.

You know the Web offers the potential to access new markets, find new customers, and reach new heights, but with all that potential, the results always seem just out of reach. If research and analytics were the answer you’d already be rich. Of course it was an over-reliance on research that brought us the Edsel, New Coke, and that wonderful Wall Street goody called Derivatives, one of the greatest investment boondoggles of our time.

There is something artificially comforting about putting your faith in seemingly logical yet unfathomable solutions based on indecipherable scientific modeling and over-hyped research analysis, all brought to you by computer scientists and mathematicians who haven’t ever run a marketing department or launched a new product or business.

Business leaders have adopted the attitude that, “It must be right, because I sure as heck don’t understand it.” And when it all goes wrong, or results are anemic, well, “What are you going to do? It’s not my fault, it all looked good on paper.” Ad agencies and Wall Street have been getting away with this kind of bunkum for decades, and look at the mess they’ve made of things.

What’s It All About, Alfie?

Business success is all about your ability to engage your audience with a message that compels them to action. Simply put, your business relies on your ability to communicate. Eureka!

And your website is the best communication vehicle you have. The question is how do you use your website to communicate your marketing message in the most engaging, compelling, and memorable manner? What is the missing ingredient that will turn your scientifically sterile online cookie-cutter presentation into something that cuts through the massive sameness of Internet clutter, and makes a statement that your audience will respond to?

Finding Your Emotional and Psychological Value Proposition

One of the hardest things for tough-minded business people to accept is that sales and marketing success is based on the subconscious emotional and psychological appeal of a brand. That’s the reason, reliance on feature selling rarely works, and only tends to commoditize a product or service - the guy with the most bells and whistles for the least amount of money wins, and why would you want to play that game?

Even the most casual market observer must recognize that all leading brands have one thing in common, no matter what they sell: the promise of their brand is based on a concept that is established through an emotional or psychological appeal. Apple is about thinking and acting creatively without the worry of technical issues; Starbucks is about reconnecting to the original coffee break ideal of a relaxing oasis away from the hustle bustle of everyday life; and Ikea is about stylish living on a budget. Each concept appeals to the deep-seated desires of the targeted audience. It is this singular concept that makes each of these companies special and different from their competition; it is the message that all their marketing, advertising, and promotion is based upon, and it is the true value they provide their audience that attracts interest, holds attention, and delivers promise.

Implementing Your Emotional and Psychological Value Proposition

In order to implement a company’s emotional and psychological value proposition, we use a process called the ConceptCreator. It starts with various sales’ points that need to be covered. Based on the supplied information, we develop a focused marketing concept using the Law of Dissatisfaction that enables us to discover the experiential human subtext of why people will want what you sell. The presentation concept is boiled-down to a movie-style logline that states the brand story to be presented in the Web Video campaign.

How Much Is A Concept Worth?

“Wait a minute - did he say a movie-style logline? That sure doesn’t sound business-like, and I haven’t heard any corporate CEO or MBA talk about movie loglines.” Maybe so, but think about it. Hollywood studios spend enormous sums of money to produce a movie with the potential of making hundreds of millions of dollars, and each financial investment starts with someone coming up with a clever logline that captures the imagination. Television commercials can cost ten thousand dollars a second to produce and without a guiding conceptual premise they become DOA when implemented. So why wouldn’t you start your Web Video campaign using the same proven formula.

The logline, mission statement, or elevator pitch if you prefer needs to state the characters, goals, obstacles, differentiating factors, and resolution within the context of a story scenario.

For Instance…

If it works for the movie industry will it work for the advertising and marketing industry? Let’s take a look at one of the most successful, popular, iconic marketing campaigns of the last number of years, The MAC versus PC campaign.

Example Logline Concept: A stylish, pleasant, mild-mannered young man verbally spars with his geeky competitive opposite (characters) in a series of humorous, relatable incidents (story scenario) that illustrate the people-friendly advantages (resolution) of the brand compared to its rigid, unbending competitor (differentiating factor) whose sheer size dominates the market (obstacle) in an effort to win the hearts and minds of the computer buying audience (goal). - The MAC Versus PC Ad Campaign.

“The Time Has Come The Walrus Said…”
- Lewis Carroll from ‘Through the Looking Glass and What Alice Found There,’ 1892

The time has come to realize that Web Video is the best communication tactic available to deliver your marketing message to a worldwide audience; an audience that craves answers and resolution to their every need, concern and desire. It is not good enough to list a bunch of features and hackneyed bulleted points or even to dump pages and pages of search engine optimized hard-to-read text, especially when it’s aimed at an audience raised on television, movies, music and video games. We must learn to speak the language of the audience, and use the appropriate communication tools they can understand in a way that connects on a human level.

It all starts with finding the emotional and psychological value proposition your product or service promises. In a world of frustrated, cranky, attention deficit consumers, the onus is on you to present what you provide in a way that relates to the human elements that make your brand relevant.

About The Author
Jerry Bader is Senior Partner at MRPwebmedia, a website design firm that specializes in Web-audio and Web-video. Visit www.mrpwebmedia.com, www.136words.com, and www.sonicpersonality.com. Contact at info@mrpwebmedia.com or telephone (905) 764-1246.